Business Process Improvement Using Lean Six Sigma and Performance Metrics (Online)
Lay the foundation for an integrated approach to business problem solving. Lean Six Sigma methodology will help you address complex problems, deal with redundant and inaccurate data systems, and reduce rework and system slowdown.
In this online foundation course, you'll learn data-driven, problem-solving methods that Lean and Six Sigma provide to help radically improve business processes in your own organization. Over four weeks, you will explore critical elements missing from most process improvement initiatives: organizational change management and gaining buy-in. Each module consists of self-study pre-work and exercises, a live 90-minute instructor-led, interactive learning session, and post-session skill application and reflection exercises.
After successful completion of this program, you will receive a Lean Six Sigma Yellow Belt Credential. The program is also used for Green and Black Belt Credentials.
Who Should Attend
Operations managers and supervisors, business analysts, process improvement teams Note: Teams will benefit from practicing the tools and techniques together.
Continuing Education Units
This course provides 2.6 Continuing Education Units (CEUs)
How You Will Benefit
- Use Lean and Six Sigma tools to achieve breakthroughs in quality and cost reduction
- Reduce or eliminate time-based inefficiencies in transactional processes
- Achieve both bottom-line and “soft” cost savings
- Gain a full understanding of what Lean and Six Sigma is and how to implement it through the 5-stepproblem solving methodology, the DMAIC model
- Learn methods to break down your most difficult processes and rebuild them with less variance and waste
- Learn how to integrate Lean concepts of waste elimination and flow with Six Sigma’s DMAIC model and data driven problem solving approach
- Communicate the value of your Lean Six Sigma process improvements to gain buy-in from upper management and staff
- Overcome the barriers to process optimization
SHRM Preferred Provider
The Center for Professional and Executive Development is a Preferred Provider with the Society for Human Resource Management (SHRM).
| Module 1 – Introduction |
| Module 2 – Introduction to Lean Six Sigma, Examples, and Gaining Buy-in |
| Module 3 – Project Kickoff and Define Phase Tools |
| Module 4 – Define Phase – Part 2: Collecting Qualitative Data |
| Module 5 – Measure Phase – Part 1: Data Collection Plans |
| Module 6 – Measure Phase – Part 2: Data Review Techniques |
| Module 7 – Measure Phase – Analyze Phase and Root Cause Analysis |
| Module 8 – Measure Phase – Improve Phase and Solution Implementation |
| Module 9 – Control Phase, Sustaining Future State Gains, and Program Wrap-Up |
Scott Converse
For over 2 decades Scott has developed courses in his areas of expertise, which include project management, portfolio management, gathering business requirements, process improvement using Lean Six Sigma, business statistics, and decision making. He also has over a decade of applied experience in the field as a former information technology director and as a technologist for an internetworking software developer.
Scott has developed programs for a variety of audiences ranging from novices to experienced professionals to C-level executives. Clients have included Fortune 500 firms, the United States military, government, higher education, and not-for-profit agencies.
Scott is a Six Sigma black belt and received his M.B.A. from the University of Wisconsin-Madison. He holds a B.S. degree in physics from UW-Eau Claire.