They Don’t Know What They Don’t Know: Your Frontline Managers Need Process Management Skills

If you asked your frontline managers how many processes they owned, would they be able to tell you? Without process management skills, frontline managers are not able to manage productivity effectively or efficiently. In this video, author and instructor Steve King will help you teach your frontline mangers to connect process management and people management to better support your organization.

After watching this webinar recording, you’ll:

• Know the differences between process management and process improvement
• Understand why process management is a critical skill for your frontline managers
• Know how to help your frontline managers connect process management and people management