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Lean Six Sigma for Service and Health Care Industries (Online)

Prerequisite program required:

Before taking this program, registrants must complete Business Process Improvement Using Lean Six Sigma and Performance Metrics.

Service industries are different. Insurance, banking, information technology, and health care are just a few of the many fields in which companies face a unique set of service-oriented process improvement challenges. When they aren’t properly addressed, these challenges can easily derail processes and create external and internal frustration and dissatisfaction. This online program provides special tools and techniques that professionals in service industries can use to improve complex business systems in their organizations. Special attention will be given to how to create organizational buy-in for continuous improvement, and how to integrate Lean concepts and Kaizen with the traditional Six Sigma data driven problem solving approaches used in the DMAIC methodology.

Pre-Work and Post-Work: The modules may consist of assessments, discussion forum exercises, videos, and/or reading assignments. Additionally, each module requires post-work application action planning, exercises, and/or self-reflection. Please allow two to three hours to complete these items each week.

Who Should Attend

Managers struggling with frustration and complex business systems, business professionals working on increasing productivity and efficiency while still managing costs and customer experiences, process improvement and continuous improvement professionals, project managers, business analysts and IT architects, quality, compliance and audit professionals.

Continuing Education Units

This course provides 1.4 Continuing Education Units (CEUs)

1 – 2$1,995.00
3 +$1,795.50