Defining and Managing Business Requirements
Successful projects depend on well-defined and well-understood requirements, including business requirements, product requirements, and specifications. Through effective requirements gathering, you can create the conditions necessary for your projects to succeed.
This program teaches a requirements management process. It is the foundation program in our Business Analysis series. In the course you’ll practice defining problems, assessing their impact, and identifying and managing stakeholders’ expectations. You’ll learn how to develop itemized deliverable lists and how to discover overlooked requirements. You’ll discuss requirements verification, traceability, and change management. Finally, you’ll understand how to prioritize and select the best requirements solutions and present those solutions in a business case format.
Who Should Attend
Business analysts, project managers and leaders, business representatives of larger enterprise project teams, software developers, new project development engineers.
Continuing Education Units
This course provides 2.1 Continuing Education Units (CEUs)
How You Will Benefit
- Evaluate stakeholders to determine how they are best engaged in your projects
- Recognize the value of understanding the overall business problems before finding solutions to them
- Select the best elicitation technique based on stakeholders, context and desired outcome
- Create great questions to use during elicitation to get the information you need in an efficient and effective manner
- Design requirements, starting with business objectives, linking those to stakeholder requirements and then creating useful and clear requirements that document the solution
- Compare and contrast available solution options to assist business leaders in making the best decisions your organization
- Use cost benefit analysis to create a compelling business case for change
Day 1 - Roles, Methods, and Elements of a Requirement Statement
- Business Analysis and Project Management Interrelationships
- The role of the IIBA
- Types of requirements and attributes of a good requirements statement
- Not all stakeholders are equal: stakeholder identification, analysis, and prioritization
- Communicating business need through SWOT, gap analysis, and problem statements
- Introduction to requirements elicitation and interviewing techniques
Day 2 - Technical, Functional, and Nonfunctional Requirements
- Advanced elicitation techniques including Kano model categorization
- Creating great questions for interviews and listening for real requirements
- Using process maps to distinguish presumed processes from real processes
- Documenting, validating, and writing clear requirements
- Using traceability techniques and tools
- Managing changes in the refining requirements phase
- Implementing a requirements change management process that manages stakeholders
- Developing a plan for user acceptance involvement
Day 3 - Using a Solution-Purpose Hierarchy
- Using decision matrices
- Identifying tangible and intangible benefits for each solution
- Assessing options from an organization perspective
- Developing requirements solutions for the business case and presenting solutions
- Planning for deliverable deployment and adapting the changes
Terry Aldebert (McLean)
Terry has over 20 years of experience as a business analyst and manager of business analysts in many industries including retail banking, mortgages, municipal services, health care service delivery, data management, reporting and analytics, health care technology, retail, and digital experience. Terry became a Certified Business Analysis Professional in 2008.
After 13 years as a business analyst, Terry became a manager of large teams of business analysts where she was responsible for developing business analysis standards, methodologies, and processes to be used by the organizations she worked for. She supported the business analysis community of practice and provided coaching and mentoring to business analysts across the organization. Terry’s most recent position is senior digital project manager for a large grocery retailer, and the projects aim to modernize all the organization’s digital experiences.
Terry is incredibly passionate about business analysis and about helping her employees and students understand how to use business analysis tools and techniques to bring better business outcomes to their workplaces. Terry has been instructing business analysis and project management courses since 2008 and has instructed through universities in Canada and the United States as well as for organizations in non-profit, oil and gas, geographic information systems, government, transportation, retail, and forestry.
Program: 8:15 a.m.-5 p.m.
Lunch and Breaks are Included with Program Registration
Program Check-In will be 7:30-8:15 a.m. on the first day of the program.