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Improving Service Operations

Service environments are different than manufacturing and production. Service-based processes must embrace customer variation and be robust enough to perform under a variety of changing and complex requests. In addition, the service fulfillment may be made to the individual customer, rather than to a product, form, or information system.

Improving Service Operations will give you tools and techniques for better process design and improved service and transactional performance. In this program, you’ll go beyond the traditional quality management toolkits that Lean, Six Sigma, TQM, and ITIL provide and explore other complementary approaches that can be used to improve capacity, performance, and customer satisfaction.

Who Should Attend

Continuous improvement specialists: service managers, claims managers, technical support or help desk managers, triage managers, process analysts, data analysts, business analysts; new process design professionals, resource management professionals; candidates in the LSS Green and Black Belt certification.

Continuing Education Units

This course provides 1.4 Continuing Education Units (CEUs)

1 – 2$1,995.00
3 +$1,795.50