Manager Boot Camp
The transition from individual contributor to people manager is one of the most difficult and risky transitions in anyone’s career. This course focuses on the process and principles that characterize excellence in people management and how to successfully make the transition from contributor to manager. Participants explore six essential conversations managers must master to get the best from their people, as well as foundational skills that separate great managers from good managers.
Who Should Attend
New managers, supervisors, those with high potential for a management role, and individuals who have not received formal management training.
This program is also offered in a fully online format. View Manager Boot Camp (Online) for more information.
Continuing Education Units
This course provides 3.2 Continuing Education Units (CEUs)
How You Will Benefit
- Understand the transition from individual contributor to the role of people manager
- Set performance and development goals for others
- Provide usable and constructive performance feedback
- Motivate others to achieve desired results
- Sharpen your decision making and communication skills
- Resolve conflict in a way that promotes performance and personal dignity
- Build team alignment, relationships, and processes
- Guide others successfully through organizational and professional change
- Counsel others on career goals and career choices
SHRM Preferred Provider
The Center for Professional and Executive Development is a Preferred Provider with the Society for Human Resource Management (SHRM).
Agenda
Day 1 - The Six Conversations of Performance Management
- What’s expected of me?
- How should I develop?
- How am I doing?
- How did I do?
- How will I be rewarded?
- What’s next for me?
Day 2 - The Basics of the Managing Process
- Naming and documenting critical processes
- Managing a process – data, variance, and response
- Situation analysis – facts, experience, assumptions
- Cause analysis – what’s working, what’s not
- Decision making – selecting criteria
Day 3 - Communications
- The communication process: prepare, share, and hear
- Knowing your audience: boss, peers, staff
- Acknowledging your blindspots – The Iceberg Syndrome
- Using MBTI to organize communication strategies
- Listening and questioning techniques
Day 4 - Conflict Resolution
- The basics of emotional intelligence
- Sources of conflict and key steps to resolving conflict
- Relating communication skills back to the Six Conversations
- Thomas-Kilmann conflict index: competing, accommodating, avoiding, compromising, collaborating
Day 5 - Managing Change
- The change transition model and how you personally react to change
- How conservers, optimists, and pragmatists approach change
- Managing your staff through transition
- Communication and performance management strategies
Betsy Hagan
As a program director and coach at the Wisconsin School of Business Center for Professional & Executive Development, Betsy oversees the curriculum associated with the Foundations of Management Certificate. Betsy is also an independent consultant specializing in organizational effectiveness and talent development. Her background includes 20+ years of senior leadership experience in corporate Human Resources and Program Management, most recently with Hewitt Associates and Baxter Healthcare. Betsy has advised clients on a variety of business improvements in the areas of strategic planning, restructuring, talent development, and cost management. Betsy is a member of the Society of Human Resource Management and the American Productivity and Quality Control Council. She is a certified coach with Human Synergistics, International. With a B.A. in communications from Eastern Illinois University, she is also holding certifications in change management, performance consulting, and instructional design.
P Artell Smith
Artell has extensive experience in human resources management, advising and focusing on overall people strategy, talent management/development, and compensation/benefits. He has led transformative projects across all aspects of HR work globally, including talent development, generalist services, operations, technology, and global sourcing.
Artell is Principal and Managing Director of WatchWorks Management Consulting LLC. Previously, Artell was HR Senior Vice-President for Strategy, Technology & Operations at Aon plc, a $12B global insurance brokerage and HR consultancy. Artell also served as CHRO at Aon Hewitt, a 25,000-employee, $4B subsidiary of Aon plc. He retired from Aon plc in December 2013.
Prior to Aon plc, Artell was HR Vice President, Business Process Outsourcing at Hewitt Associates, Vice President of Training & Communications at Fidelity Investments, Retail Investor Services, and Senior HR Specialist at ExxonMobil.
Artell earned his Master of Public Administration degree from Brigham Young University Graduate School of Management, and a Bachelor of Arts in history and political science also from BYU.
Steve King
Steve is adjunct faculty for the Wisconsin School of Business Center for Professional & Executive Development. Prior to this role, Steve served as the president and executive director of the Center for five years.
Formerly, Steve was chief learning officer and vice president of talent management for Baxter. Prior to this position, Steve was the senior vice president of human resources at Hewitt Associates for seven years, with responsibility for all aspects of human resources for the international consulting and outsourcing firm, and he was Hewitt’s chief learning officer for three years.
Before joining Hewitt, Steve was with the Bank of Montreal’s Institute for Learning, where he was the faculty head for leadership and change management. He also held training and management development positions at CVS Caremark and BMO Harris Bank.
Steve has an M.A. from the University of Wisconsin and a B.A. from the University of Iowa, both in economics.
Day 1 – Includes breakfast, lunch, breaks, and dinner
- Check-In and Breakfast 7:30–8:15 a.m.
- Course 8:15 a.m.–5 p.m.
- Dinner 4:30–10 p.m.
Day 2 – Includes breakfast, lunch, breaks, and dinner
- Breakfast 7:30–8:15 a.m.
- Course 8:15 a.m.–5 p.m.
- Dinner 4:30–10 p.m.
Day 3 – Includes breakfast, lunch, breaks, and dinner
- Breakfast 7:30–8:15 a.m.
- Course 8:15 a.m.–5 p.m.
- Dinner 4:30–10 p.m.
Day 4 – Includes breakfast, lunch, breaks, and dinner
- Breakfast 7:30–8:15 a.m.
- Course 8:15 a.m.–5 p.m.
- Dinner 4:30–10 p.m.
Day 5 – Includes breakfast, lunch, and breaks
- Breakfast 7:30–8:15 a.m.
- Course 8:15 a.m.–12:30 p.m.
- Dinner 4:30–10 p.m.