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How To Influence Without Direct Authority

Most managers have less formal authority than they need to carry out their responsibilities. Effective, innovative managers know how to use informal and indirect authority to influence key stakeholders: the boss, peers, associates, customers, suppliers, and staff.

This course will show you how to expand your power and positive influence beyond your formal authority in order to get the job done. Learn to understand the sources of informal power and develop the persuasive skills necessary to lead.

Who Should Attend

Operations managers and supervisors, business analysts, process improvement teams
NOTE: Teams will benefit from practicing the tools and techniques together.

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Continuing Education Units

This course provides 1.4 Continuing Education Units (CEUs)